Refund Policy

Pro subscriptions (monthly or yearly) renew automatically at the end of each billing period.

• Cancellation: You may cancel your subscription at any time through your account's billing portal (Account → Manage Subscription). Cancellation takes effect at the end of the current billing period — you retain full access until then.
• No partial refunds: We do not issue prorated refunds for the remaining portion of a billing period after cancellation.
• 7-day guarantee: If you are not satisfied with Pro within 7 days of your first subscription payment, contact us for a full refund.

The Pro Lifetime option is a one-time purchase granting permanent Pro access.

• 7-day guarantee: If you are not satisfied within 7 days of purchase, contact us for a full refund.
• After 7 days: All lifetime purchases are final. Since Pro features are accessible immediately upon purchase, refunds are not available after the 7-day window.

We will consider a refund or resolution in the following cases:

• Technical issues: If a technical problem on our end prevents you from accessing Pro features, contact us and we will work to resolve the issue or issue a full refund.
• Duplicate purchase: If you accidentally purchased the same plan twice, contact us for a refund of the duplicate.

To request a refund, please contact us at support@colorarchive.me with:

• Your order confirmation email or order ID.
• A description of the issue you experienced.
• Any relevant screenshots or error messages.

Refunds are processed through the same payment method used for the original purchase. Depending on your payment provider and financial institution, it may take 5–10 business days for the refund to appear on your statement.

We may update this Refund Policy from time to time. The updated policy will be posted on this page with a revised date. Material changes will be communicated to registered users via email.

If you have questions about our refund policy, please contact us at support@colorarchive.me.